Managing a building defect remediation project requires coordination across engineers, contractors, committees, councils, and insurance companies. Without a structured process, critical details get missed, timelines slip, and costs escalate.
Our process ensures accountability at every stage. You’ll know what’s happening, who’s responsible, and what gets delivered—from initial site assessment through to final warranty handover.
This isn’t just project management. It’s complete project ownership.
Here’s how every project unfolds:
We conduct an independent site assessment to diagnose the defect and identify root causes. Specialist consultants (structural engineers, waterproofing experts, fire engineers) are engaged as needed to provide expert investigation and reporting. This ensures we're addressing the actual problem—not just visible symptoms. The investigation phase concludes with a comprehensive report detailing findings, risks, and remediation recommendations reviewed with your committee.
We develop a detailed remedial design with technical specifications, product requirements, and compliance obligations. The scope of works is created to be tender-ready—ensuring contractors quote on identical specifications for accurate comparison. We identify suitable contractors, prepare tender documentation, and review the full scope with your committee before proceeding. This phase ensures everyone understands what's being fixed, how it's being fixed, and what it will cost.
We manage the competitive tender process, issuing documents to pre-qualified contractors with proven capability in similar projects. Contractors attend a site walk to understand conditions and ask questions. We review all tender submissions, vetting contractors against technical capability, financial stability, and track record—not just price. You receive a comprehensive recommendation report with our assessment of each submission, presented to your committee for approval.
Once the contractor is appointed and contracts are signed, remediation construction commences under our full-time superintendent oversight. We monitor progress, manage variations, coordinate mandatory engineer inspections at critical stages, and ensure the work meets specifications and compliance requirements. Our role is to protect your interests, maintain quality control, and keep the project on track from first day on-site through to practical completion.
We verify quality through final inspections and testing, manage defects rectification, and coordinate all compliance certifications. You receive complete handover documentation including warranties (product and workmanship), compliance certificates, engineer sign-offs, photographic records, and maintenance recommendations. The project is closed out with all paperwork organized and ready for future reference, audits, or insurance purposes.
View Our Detailed Process
One point of contact manages the entire process. No gaps, no finger-pointing, no chasing multiple contractors for updates. We take ownership from assessment through to final sign-off.
Committee meetings at key decision points—after investigation and before contractor appointment. Progress updates throughout construction. You're informed, not surprised.
Every stage produces deliverables: reports, tenders, contracts, certificates—all organized and handed over. Complete audit trail for compliance, insurance, and future reference.
You approve our proposal and we commence engagement, confirming project scope, fees, timelines, and key stakeholders.
We conduct a comprehensive site visit to observe defect symptoms, assess building conditions, identify immediate risks, and capture photographic documentation.
Specialist consultants conduct detailed investigations including moisture mapping, core sampling, structural analysis, or material testing as required. Findings are compiled into a preliminary investigation report.
We review investigation findings with specialist consultants to ensure accuracy, clarify technical details, and identify any additional investigation requirements.
A comprehensive investigation report is prepared detailing defect causes, extent of damage, compliance risks, remediation recommendations, cost estimates, and methodology options.
If preliminary investigations reveal unknowns or additional concerns, further specialist assessment is conducted to ensure complete understanding before proceeding to design.
What Gets Delivered (Phase 1):
We present investigation findings and remediation recommendations to your committee, translating technical reports into clear language and obtaining approval to proceed.
Detailed remedial design is developed with technical specifications, product requirements, installation methodologies, and compliance obligations—written to be tender-ready for accurate contractor comparison.
We identify and pre-qualify contractors with proven capability in similar remediation projects, vetting for technical expertise, financial stability, licensing, insurance, and track record.
Comprehensive tender documentation is issued to pre-qualified contractors, including remedial design, scope of works, site plans, specifications, contract terms, and submission requirements.
What Gets Delivered (Phase 2):
Contractors review tender documentation, assess project requirements, and prepare their submissions in parallel.
A formal site walk is conducted with all tendering contractors to review site conditions, answer technical questions, and ensure all contractors quote on identical information with written responses issued to all queries.
We review all tender submissions, comparing price, methodology, program, warranties, and contractor capability. A comprehensive recommendation report is prepared with our assessment and contractor ranking.
We present the tender recommendation report to your committee, summarize submissions, compare contractors, and seek approval to appoint the preferred contractor.
Following committee approval, the preferred contractor is formally appointed with contract terms finalized and insurance documentation verified.
What Gets Delivered (Phase 3):
Formal contracts are executed between the owners corporation and the appointed contractor, finalizing all terms, scope, price, program, payment schedules, and warranties.
Works commence on-site under our superintendent oversight with site establishment, safety protocols, access arrangements, and resident communication coordinated.
We provide full-time superintendent services monitoring daily progress, managing variations, coordinating engineer inspections, verifying quality and compliance, and providing regular progress reports.
Works reach practical completion with detailed final inspections, defects lists prepared, rectification managed, and all documentation and warranties submitted.
What Gets Delivered (Phase 4):
We manage complete handover including final quality verification, collection of all warranties, compliance certificates, photographic records, and maintenance recommendations—all organized into a comprehensive handover package.
What Gets Delivered (Phase 5):
